In this document the following words and phrases shall have the meanings as set below unless the context indicates otherwise.
“Account(s)” refers to the User’s bank account and/or Wallet Account for the use of Mobile Wallet Solution.
“Agreement” means the Terms and Conditions consented to by the User when applying for dlilo’s Mobile Wallet Solution.
“Authorization Code” refers to the numeric code sent to the User on the Mobile Number/ Email for the purpose of re-verifying the identity of the User to use Mobile Wallet Solution.
“Bank” means a financial institution that is regulated and supervised by the Central Bank of Oman.
“Call Centre” means the call center of dlilo with the responsibility of customer service.
“Charge” means as set out in item 11.
“Device” means an electronic device owned by the User and on which Mobile Wallet Solution Application is installed and/or downloaded.
“Email” refers to the User’s registered email with dlilo.
“GSM” means Global System for Mobile.
“Instruction” means any request or instruction by the User, which is effected through the Mobile Wallet Solution.
“Merchant” means the person or entity offering Products or Services on Mobile Wallet Solution.
“Mobile Number” refers to the User’s registered mobile number with dlilo.
“Mobile Wallet Balance” means the funds available in the Wallet Account.
“Mobile Wallet Solution” means the electronic (mobile) wallet solution deployed by dlilo in the Sultanate of Oman, which facilitates the User in making payments of the Products obtained from the Merchant by the User through applications (computer programs) based on smart phones or other electronic devices.
“Mobile Wallet Solution Application” refers to dlilo’s Mobile Wallet Solution.
“Oman” means the Sultanate of Oman.
“Party” means any Party to this Agreement, and Parties shall mean both dlilo and the User.
“Password” means the password set by the User pursuant to the User’s initial signup to the Mobile Wallet Solution. The password shall be used for all subsequent access to the Mobile Wallet Solution and must be kept confidential at all times.
“PIN” Personal Identification Number set by the User pursuant to the User’s initial signup to the Mobile Wallet Solution. The PIN shall be used for Authorizing Payment transactions and must be kept confidential at all times.
“Products” means goods and/or services sold or rendered by the Merchant.
“Service(s)” means the Mobile Wallet Solution service offered by dlilo.
“Statement of Account” means a periodic statement/written confirmation issued by the Bank and or dlilo in relation to an Account containing details of transactions conducted during the preceding period.
“Terms and Conditions” means these Terms and Conditions for use of the Mobile Wallet Solution as specified in this document and as amended/modified by dlilo from time to time.
“User” means the user accessing and using the Mobile Wallet Solution.
“Username” means the username set by the User pursuant to the User’s initial signup to the Mobile Wallet Solution. The username shall be used for all subsequent access to the User’s Mobile Wallet Solution and must be kept confidential at all times.
“Wallet Account” means an Account maintained with dlilo for the use of Mobile Wallet Solution.
“You” and “Your” means the User who has accepted these Terms and Conditions and wishes to make use of the Mobile Wallet Solution offered by dlilo.
2. USER’S ACCEPTANCE
2.1 In consideration of dlilo making available the services through the Mobile Wallet Solution, the User acknowledges, accepts and understands the following:
• by accessing and/or using this Mobile Wallet Solution the User accepts and agrees to be bound by the Terms and Conditions herein stated;
• the User irrevocably and unconditionally accepts as binding any service availed of and/or transaction and/or Instruction made or given through the Mobile Wallet Solution;
• it is the User’s responsibility, and at their own risk, to provide dlilo with the correct account details of payment beneficiaries for any transactions instructed by the User. dlilo shall not be obliged to verify any details provided to it pursuant to a User’s Instruction; dlilo and/or Mobile Wallet Solution assumes no liability for any errors or incorrect Instructions or details issued and made by the User.
• dlilo’s records of any transaction processed through the Mobile Wallet Solution shall constitute binding and conclusive evidence of such transaction for all purposes; and
• the User further acknowledges that any services accessed or utilized through the Mobile Wallet Solution shall be subject to dlilo’s Terms and Conditions as applicable from time to time, including but not limited to any fees, expenses or charges relevant thereto.
2.2 The User acknowledges that dlilo is granting the User a non-exclusive, non-transferable, temporary license to use the Mobile Wallet Solution and this permission is restricted to authorized legitimate use of the service. All information, trademarks and names given on this application belong to dlilo and the User agrees:
• not to use this information except in connection with accessing and using the Mobile Wallet Solution;
• not to attempt to decompose, reverse or tamper with the system or software related to the Mobile Wallet Solution.
3. ACCESS AND USE OF THE MOBILE WALLET SOLUTION
3.1 For security reasons and to ensure controlled and genuine access to and use of the Mobile Wallet Solution the User should have a valid GSM number registered at all times of relationship with dlilo. You will not be able to use all the functionalities of Mobile Wallet Solution if You do not provide these details.
3.2 User must have at least one personal account with the Bank and/or a Wallet Account with dlilo for the use of services.
3.3 dlilo recommends the User should use the Mobile Wallet Solution on the Device which they own.
3.4 The User is responsible for ensuring that the Device is compatible with the Mobile Wallet Solution and has all necessary security software. dlilo will not be responsible for any loss, damage or harm arising due to non-compatibility between systems and the User’s Device or for the User’s lack of security software that could result in any loss, damage or harm to the User’s Device or Accounts.
3.5 The Mobile Wallet Solution can be used to make payments of the Products obtained from the Merchant by the User.
3.6 Mobile Wallet Solution services are provided entirely at the risk of the User who indemnifies dlilo for all loss or damages, howsoever caused, resulting from the use of any of the services.
4.1 For registering to the Mobile Wallet Solution, the User is required to input the Mobile phone number, His Name, a Valid Email ID and create a password], for every subsequent log-on the User is required to input a unique and confidential Username and Password.
4.2 For all log on attempts, the Password will be input using the Device keypad which ensures the security of the Password.
4.3 The User is responsible for keeping the Mobile Wallet Solution’s Username and Password secure and strictly confidential at all times and must not disclose the Username and Password to any other person, howsoever related to the User, at any time, even on their behalf.
4.4 It is recommended that for safety reasons the User changes his password every 6 weeks and to enable fingerprint login if the device support the feature.
4.5 The User must secure and take steps to prevent unauthorized access and use of his Mobile Wallet Solution application Username and Password. You must never write or otherwise record the Mobile Wallet Solution Username or Password in any way that can be understood or discovered by a third party; never record the Username and Password together; and never disclose any of the above information to any third party. The User should avoid all “secret answers” or Passwords that may be obvious and easy to guess, such as birthdays, telephone numbers etc.
4.6 For security reasons the User will only have  attempts to input the correct Password to gain access to the Mobile Wallet Solution. After the third incorrect attempt the User Mobile Wallet Solution Account will be blocked.
4.7 dlilo will not be responsible for the User’s negligence of their access credentials or for any subsequent loss on behalf of the User due to such negligence.
4.8 Once logged on to their Mobile Wallet Solution Application the User must not leave their Device unattended at any time and must not let anyone else use it until they have properly logged off. The User is responsible for ensuring they have logged off properly.
4.9 dlilo may request the User to reset the Username and Password as and when deemed necessary. The User may change their Password at any time using their Mobile Wallet Solution.
4.10 The User is responsible for complying with any other security measures and requirements, which dlilo may advise from time to time.
4.11 Subject to these Terms and Conditions and without prejudice to rights of dlilo hereunder, will take all reasonably practicable steps to ensure that its systems in connection with Mobile Wallet Solution are adequately secure and to manage and control the risks in operating the systems, taking into account relevant laws, regulations and good practices prevailing in the information technology industry and as applicable from time to time.
5. USER’S INSTRUCTIONS
5.1 Any Instructions given to through use of the Mobile Wallet Solution by using the User’s Username, Password and Authorization Code will be deemed to be validly and legally given by the User and will be entitled to assume that the referred Instructions are genuinely given by You.
5.2 dlilo will be entitled to act on User’s Instructions without any further written or other confirmation from the User and will not acknowledge the receipt of any Instruction nor shall it be responsible for verifying any Instructions.
5.3 dlilo will endeavor to give effect to Instructions on a best efforts basis.
5.4 The User is fully responsible for any Instructions given to dlilo and dlilo will not be liable in any manner for any unauthorized, fraudulent, or erroneous Instruction due to User’s own negligence.
5.5 dlilo may, at its sole discretion, refuse to carry out any Instructions if dlilo has reason (in which the decision of dlilo will be final and binding) to believe the Instructions are illegal.
5.6 The User must frequently and diligently check all Statements of Accounts and/ or other means of transactions notifications held by them to ensure there have been no unauthorized or incorrect transactions. In case of any discrepancy in details of any transactions carried out in respect of an Account, the User must inform dlilo immediately in writing or by calling. dlilo will not be responsible in any manner if You fail to notify dlilo within  days of the transaction. Any failure to inform dlilo of any discrepancies within these time limits will result in dlilo considering that all transactions and Instructions are correct and accepted by the User as transactions Instructed by them.
5.7 No written / printed advice or confirmation will be made and issued by dlilo for any transaction conducted on the Mobile Wallet Solution.
5.8 Any Instructions submitted through the Mobile Wallet Solution will not be effected if operations of the Mobile Wallet Solution are suspended or come to an end due to any reason.
6. EXECUTION OF INSTRUCTIONS
6.1 Any Instructions given through the Mobile Wallet Solution will be deemed to be validly given by the User and dlilo shall not be required to further verify the Instruction given.
6.2 dlilo will debit any amount along with the applicable charges/fees (if any) from time to time for the transactions from Your Account. The Instructions You give on the Mobile Wallet Solution cannot be reversed without dlilo’s approval.
6.3 dlilo, if justified at its sole discretion, will be entitled to refuse to carry out an Instruction submitted through Mobile Wallet Solution or may require You to provide a written confirmation of such Instructions.
6.4 dlilo may delay acting upon an Instruction or ask for more information before acting on an Instruction.
6.5 Where dlilo has Instructions for more than one on the same day, dlilo will follow the sequence in which the payments are made.
7. TIME OUT
7.1 The User should not leave their Device unattended while logged on to the Mobile Wallet Solution for security reasons and for the preservation of confidential information, if the User leaves the logged on Mobile Wallet Solution Application idle for [1 minute] the system will time out and the User will be logged out of the Mobile Wallet Solution. To regain access to Mobile Wallet Solution, the User must log on from the beginning and input their Username and Password again.
8. USER’S OBLIGATIONS
8.1 In using the Mobile Wallet Solution, the User has numerous responsibilities and obligations as a condition to use of the Mobile Wallet Solution. These include but are not limited to.
8.1.1 responsibility for ensuring the Device used to access the Mobile Wallet Solution are safe and free from any virus and that they are adequately protected against encountering viruses, malwares and the device root system is not altered;
8.1.2 the User hereby irrevocably and unconditionally accepts responsibility and liability for any and all transactions arising from the use of the Mobile Wallet Solution without limitation;
8.1.3 it is the User’s responsibility to ensure that payment beneficiary details are input correctly. dlilo is under no obligation to verify these details and the User will be solely liable for any misdirected payment due to error;
8.1.4 the User must check regularly their statements of all transactions and Statements of Accounts and inform dlilo immediately of any discrepancies within  days;
8.1.5 the User agrees not to interfere with or damage (or in any way attempt to) any data, software or security associated with the Mobile Wallet Solution;
8.1.6 the User must ensure that there are sufficient funds in their Account for dlilo to carry out instructed transactions. If any of the Instruction are not carried out due to insufficient funds it shall be the sole responsibility of the User; and
8.1.7 failure by the User to comply with their responsibilities, obligations and these Terms and Conditions entitles dlilo to terminate the User’s Mobile Wallet Solution access.
9. easypaycompany RIGHTS AND RESPONSIBILITIES
9.1 In providing the Mobile Wallet Solution to User, dlilo has numerous rights and responsibilities. These include but are not limited to:
9.1.1 dlilo is hereby authorized to rely on and accept as genuine and thus act upon all apparently valid Instructions, even if it is later proven that these Instructions were in fact not given by You personally but through Your Mobile Wallet Solution access using Your Username and Password;
9.1.2 dlilo will debit from Your relevant Accounts amounts in accordance with the Instructions;
9.1.3 dlilo, as deemed appropriate, may at its sole discretion, refuse to carry out any Instructions if has reason (in which the decision of will be final and binding) to believe the Instructions are illegal;
9.1.4 dlilo may suspend any service provided to You under the Mobile Wallet Solution without notice where dlilo considers it necessary or advisable to do so. Such situations will include but not be limited to where there is suspected breach of security and a need for maintenance of the Mobile Wallet Solution;
9.1.5 dlilo will use reasonable efforts to inform You without undue delay through the Mobile Wallet Solution and/or by any other means as appropriate if any Service in the Mobile Wallet Solution is unavailable.
10.1 Any information given by the User will be deemed to be correct and dlilo will be entitled, without any obligation, to review or monitor such information for security, administration or any other purposes. Such information will be the property of dlilo.
11.1 dlilo shall not charge any fee for the use of this Mobile Wallet Solution and the Users shall be allowed to use the Mobile Wallet Solution application without paying any fee.
11.2 dlilo however reserves the right to charge any fee, expense or charges on the Products and/or service as applicable from time to time.
11.3 Charge applicable fees and service charges for carrying out transactions on the Mobile Wallet Solution, will be notified to the User by dlilo on Mobile Wallet Solution and also displayed under the Fees Sections in dlilo webstie www.easypaycompany.oom
11.4 Charges will be directly debited from the User’s Accounts or charged to one of the linked cards.
12. RECORDS AND STATEMENTS
12.1 User will be able to check their statements and all records of transactions on the Mobile Wallet Solution. User’s must check these statements and records regularly and advise dlilo immediately of any discrepancies or disputes.
12.2 The statement available on the Mobile Wallet Solution will be conclusive evidence of the User’s Instructions and dealings in connection with the Mobile Wallet Solution.
12.3 User admits these records, as conclusive evidence of all transactions.
13. LOST OR STOLEN USERNAME AND PASSWORD
13.1 If the User suspects or discovers that his/her Username and Password have become known by any third party, they must immediately inform by calling the Call Centre on the number listed under the “Contact us” Section in the Mobile Wallet Solution or dlilo website. who will suspend the User’s Mobile Wallet Solution access.
13.2 The User agrees and acknowledges that dlilo may disclose information about You or Your Accounts to the police or third parties or any government department if dlilo thinks it will help prevent or recover losses as per the laws of Oman and/or required under the laws of Oman.
14. USER’S LIABILITY
14.1 The User is responsible for all claims, actions, damages or losses incurred by Your internet service provider in relation to You accessing and using Mobile Wallet Solution.
14.2 The User is solely liable for any erroneous payments made to a third party as per Your erroneous Instructions. It is the User’s responsibility to ensure the beneficiary details are input correctly and the User is liable for all costs and expenses incurred due to misdirected funds.
14.3 The User is responsible for all losses (including the amount of any transaction carried out without User’s authority) if the User has acted without reasonable care or fraudulently, so as to facilitate unauthorized transactions and/or for the purposes of this acting without reasonable care shall be deemed to include failure to observe any of Your security duties referred to in these Terms and Conditions.
14.4 The User is solely responsible for safeguarding the Device and the Mobile Wallet Solution Application installed on the Device and it is User’s responsibility to uninstall the application if the User intends to sell the Device or hand it over to any other person.
15. dlilo LIABILITY
15.1 dlilo will take reasonable care to ensure that any information provided to You through the Mobile Wallet Solution is an accurate reflection of the information contained within its systems and/ or records or, where the information is provided by a third party, accurately reflects the information received from them. Due to the nature of this Mobile Wallet Solution product and circumstances beyond our control, we do not warrant that the information provided by the Mobile Wallet Solution is accurate or error free at all time. Some of the information available through the Mobile Wallet Solution are subject to specific disclaimers as can be found on dlilo website. If You rely on any information provided on dlilo’s website or Mobile Wallet Solution You do so at Your own risk, subject to these Terms and Conditions, and subject to the relevant specific disclaimers.
16. dlilo EXCLUDED LIABILITY
16.1 dlilo will not be responsible if You are unable to gain access to and/or use the Mobile Wallet Solution due to reasons beyond its control, including without limitation, any mobile device, and telecommunication, electrical, technical or network failure/malfunction.
16.2 The User is aware of and agrees that internet communications are not secure unless the data is being sent in an encrypted form, dlilo at all times will make enough efforts to ensure the data transmitted from is secured and encrypted but will not be liable for any corrupted data being sent through the Mobile Wallet Solution due to some uncontrollable circumstances.
16.3 The User should acquaint themselves with the process/method of services available on the Mobile Wallet Solution and dlilo will not be responsible for any errors made by You.
16.4 dlilo will not be liable for any loss or damages of whatsoever nature, whether direct, indirect or consequential, to the User as a result of making the Mobile Wallet Solution available, when such loss or damages are caused by (but without limitation to), the following:
16.4.1 acting on an Instruction which has been validly authenticated as submitted by You but which in fact was given fraudulently or mistakenly by a third person/party(ies);
16.4.2 any failure to act upon any Instructions or to provide the services for any reason that are beyond ’s control;
16.4.3 loss of any Instructions given by the User through the Mobile Wallet Solution due to technical failures;
16.4.4 the Mobile Wallet Solution being totally or partly unavailable for any reason;
16.4.5 execution of Your Instruction being delayed or not being acted upon by, for causes not attributable to, or beyond the control;
16.4.6 any failure, delay or other shortcoming by any third party, when executing the User’s Instruction;
16.4.7 Your reliance on the information provided and available on Mobile Wallet Solution;
16.4.8 any change, alteration, additions or deletions to these Terms and Conditions, the services, the systems of operation of the Mobile Wallet Solution;
16.4.9 the User selling his Device or handing it over to any person without uninstalling Mobile Wallet Solution Application.
16.5 dlilo shall not be responsible or liable for any erroneous payments to any third parties arising out of the User’s wrong input of payment beneficiary information.
16.6 Due to the nature of the Mobile Wallet Solution, dlilo will not be responsible for any loss or damages to Your data, software, computer, telecommunications or other equipment caused by You using the Mobile Wallet Solution.
16.7 In no event will dlilo be liable for any damages, including but without limitation to, direct or indirect, special, incidental or consequential damages; losses or expenses arising in connection with this application or any linked site and any use thereof (or inability to access and/or use) by any party; or in connection with any failure of performance, error, omission, interruption, defect, delay in operation or transmission, virus or line or system failure.
16.8 dlilo obligations of confidentiality towards its users will be subject to the provisions of the respective Omani laws.
16.9 dlilo shall not be responsible or liable for any misuse of funds done by third party to whom the payment is made using dlilo’s Mobile Wallet Solution.
17.1 The User hereby indemnifies and holds indemnified and harmless, dlilo and its employees, officers, agents, representatives, directors, shareholders, and any nominees from and against all actions, claims, proceedings, demands, losses, damages, harms (including direct, indirect or consequential) costs, expenses, charges, taxes, penalties and legal costs and any other liabilities of whatsoever nature which may incur or suffer by reason of You accessing and/or using the Mobile Wallet Solution.
17.2 The User agrees to hold harmless and indemnify dlilo against any loss, cost, damage, expense, liability or proceedings which the User may incur or suffer as a result of dlilo acting upon, delaying to act upon, or refraining from acting upon the said Instructions.
17.3 dlilo will not be liable for any act or omission of any correspondent or paying or for any error or delay in transaction. The User agrees to indemnify and hold dlilo harmless against all losses, damages and expenses incurred by dlilo in relation to any transfer of funds made by dlilo on Your Instructions.
18. CALL CENTRE
18.1 dlilo has a Call Centre and a Chatting Feature built in the Mobile Wallet Solution set up to receive and deal with users calls and queries.
18.2 You hereby permit dlilo to record Your telephone calls to the Call Centre for transaction verifications, records and quality control.
19.1 The Mobile Wallet Solution Application may contain links to web sites controlled or offered by third parties (non-affiliates of dlilo). dlilo hereby disclaims liability for, any information, materials, and products or services posted or offered on any of the third party sites linked to the Mobile Wallet Solution.
20. USE OF INFORMATION AND MATERIALS
20.1 The User understands and agrees that the information and materials contained in the Mobile Wallet Solution Application, and these Terms and Conditions are subject to change by dlilo from time to time and at its absolute discretion. Unauthorized use of the Mobile Wallet Solution, including but not limited to unauthorized entry into dlilo’s systems, misuse of passwords, or misuse of any information on the Mobile Wallet Solution Application is strictly prohibited.
20.2 All information, except the confidential information of our users transactions, submitted to dlilo via Mobile Wallet Solution Application are deemed and shall remain to be the property of dlilo and dlilo will be free to use such information for any purpose, idea, concept, technique contained in information provided by the User to dlilo through the Mobile Wallet Solution Application.
20.3 The information and materials contained in the Mobile Wallet Solution Application, including text, graphics, links or other items are provided on an “as is”, “as available” basis. dlilo does not warrant the accuracy, adequacy or completeness of this information and materials and expressly disclaims liability for errors or omissions in this information and materials.
21.1 dlilo will, on a best effort basis, make available the Mobile Wallet Solution for use, however routine maintenance requirements, excess demands on the system and reasons beyond the control of dlilo may cause disruptions in availability of this service.
21.2 dlilo will not be liable to the User if dlilo is unable to perform its obligations or provide any or all of the services available under this Agreement due (whether directly, indirectly or consequently) to:
21.2.1 the failure of any machine, data processing system or transmission link; or
21.2.2 any period of essential maintenance, critical change, repairs, alteration to or failure or computer systems.
22.1 dlilo may at its sole discretion terminate Your Mobile Wallet Solution access or may terminate the Service altogether at any time.
22.2 Termination of the Mobile Wallet Solution and of this Agreement does not affect any rights or liabilities of either Party accruing before termination.
23. NO WARRANTY
23.1 The information and materials contained in the Mobile Wallet Solution Application, including text, graphics, links or other items are provided on an “as is”, “as available” basis. does not warrant the accuracy, adequacy or completeness of any information and materials contained herein and expressly disclaims liability for errors or omissions. No warranty of any kind, implied, expressed or statutory including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from virus, is given in conjunction with the information and materials.
24.1 If any provision of this contract shall become or shall be declared by any court of competent jurisdiction to be invalid or unenforceable, such invalidity or unenforceability shall in no way impair or affect any other provisions of this Agreement, all of which shall remain in full force and effect.
24.2 Any waiver by dlilo shall not be construed as a permanent waiver and such waivers will not affect adversely the rights of dlilo under this Agreement at any other time.
24.3 You may cease Your use of Mobile Wallet Solution Application at any time upon notice to dlilo.
24.4 dlilo may restrict or withdraw this Mobile Wallet Solution from public use at any time and for any reason deemed appropriate by dlilo without written notice to You.
24.5 The Mobile Wallet Solution should be used in good faith and in accordance with these Terms and Conditions.
24.6 The Mobile Wallet Solution should not be abused or used to commit any kind of fraud or illegality.
24.7 dlilo has the right to modify these Terms and Conditions, any information issued about the Mobile Wallet Solution, and or screens through which You access the Mobile Wallet Solution from time to time at its absolute discretion.
24.8 The Mobile Wallet Solution contains proprietary information that is protected by applicable intellectual property and other laws, and You acknowledge and agree that the proprietary information is protected by copyrights, trademarks, service marks, patents or other proprietary rights and laws.
24.9 dlilo is entitled, at their absolute discretion, to alter, amend or replace any or all procedure, form or level of encryption to consistently maintain security and confidentiality standards.
24.10 User understands and agrees to that all obligations under these Terms and Conditions are the sole responsibility of the User and are subject to laws of Oman.
24.11 Mobile Wallet Solution Application is not intended for distribution to, or use by, any person or entity in any jurisdiction or country where such distribution or use would be contrary to local laws or regulations.
25. FORCE MAJEURE
25.1 Neither party shall be considered to be in default nor assume any liability or responsibility for consequences arising out of the following events (Force Majeure events), but not limited to, the interruption of their performance of this Agreement by epidemics, fires, floods or any other natural disturbances and acts of God or of war, acts of government, any civil commotion, riot, insurrection or hostilities , blockades, or embargoes and all other causes beyond the reasonable control and expectations of either party that arise without the fault or negligence of either party and that make impossible the performance of the Agreement, such circumstances shall result in excusable delay. If either party intends to rely on the provisions of this clause, it shall give immediate notification by means of facsimile message or registered mail to the other party with the full particulars of such event and a written notice within 10 (ten) working days of its occurrence showing the effects of such circumstances on the Agreement time schedule. The performance of the Agreement shall be suspended during the inability so caused. The parties shall make all efforts to circumvent the situation of Force Majeure as soon as possible.
26. RESOLVING DISPUTE
26.1 If a dispute should arise between You and dlilo, You should refer the dispute to customer service team of dlilo. Almost all customer service disputes can be resolved to the User’s satisfaction by using the customer service, reachable by sending an email to [email@example.com] or through the “Contact Us” section.
26.2 If Your dispute cannot be resolved using our customer service team, the courts of the Sultanate of Oman shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with this Terms and Conditions or its subject matter.